Refund policy

RETURNS POLICY

At Nora's Jewelry, we accept returns within 30 days of receiving your order, provided the requirements listed below are met.

1. CONDITIONS FOR ACCEPTING A RETURN:

  • The product must be returned in its original condition, including all components and packaging.
  • Returns will not be accepted for products damaged due to improper use or incorrect handling.
  • For hygiene products, these must be properly cleaned before starting the return process.
  • In the case of a defective product, the defect must be reported immediately upon receipt.
  • The customer is responsible for the return shipping costs.
  • The return will be processed within 7 business days of the product's arrival at our warehouse. If all conditions are met, the refund will be issued within that timeframe.

Important: We reserve the right to refuse returns if the product shows signs of improper use, damage not attributable to us, or does not meet the conditions stated above.

2. HOW TO START A RETURN

If your order meets the conditions listed above, follow these steps:

Send an email to: info@norasjewelry.com

Include the following information:

  • Order number
  • Reason for the return
  • Photos of the product (in case of defect or damage)
  • Customer's full name
  • Full address

Once we receive your request, we will provide you with the correct return address.
Do not send the package back to the original sender.
The customer is responsible for the shipping costs of the return.

3. RIGHT OF WITHDRAWAL

In accordance with applicable law, you have the right to withdraw from your order within 14 calendar days of receipt, provided you are a private consumer (not a business) and the purchase is not related to commercial or professional activities.

IMPORTANT:

  • Orders are processed automatically and immediately, so they cannot be modified or canceled once confirmed.
  • If the order has already been shipped, it cannot be canceled. In that case, you will need to wait for delivery and then start the return process.

4. PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you must send a clear communication by email to:
info@norasjewelry.com

The withdrawal will be considered effective once the returned products have been received.

5. CONSEQUENCES OF WITHDRAWAL

If you correctly exercise your right of withdrawal:

  • We will refund the total amount of your order, excluding shipping costs, within a maximum of 14 calendar days of receiving the returned product.
  • The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.

No additional fees will be applied for the refund.
Any extra costs will not be refunded if a shipping method other than the cheapest standard option was chosen.

6. ADDITIONAL INFORMATION ON SHIPPING AND RETURNS

  • Our products are shipped from Asia, so delivery times may vary.
  • If the order has already been shipped and is in transit, it cannot be canceled. In that case, you will need to wait for delivery and proceed with the return.
  • To speed up the process, you can notify us of your intention to withdraw in advance and send us the tracking number of your return.

7. RETURN ADDRESS

All returns must be sent to our central warehouse in Asia.
The exact address will be provided only after receiving your request by email.
Return shipping costs are the responsibility of the customer.